Return Policy Page

Cancellations and Returns

Here you will find more information about cancellations and returns.

Returns and Refunds

You may claim a refund, return or exchange your purchased items when they are damaged or defective within 24 hours after delivery.

Note: We completely check our product at the time of shipment. Chances are very low that you can get damaged or defective product, so we suggest you to shoot “Unboxing Video”. It is easy for us to analyse our mistakes and consider your refund and return complain. Remember, start video shooting with display the invoice and tracking no.

We do not refund any shipping charges for returned or exchanged items. To initiate refund policy, we required our product. So you have to ship it back to our address first. Then we will check it and proceed with the refund procedure.

We will not accept replacements, exchanges, refunds for products that are not to your liking. Please check products description and picture before confirming your order. We do not consider any complain that is related to product description. We mentioned all details on website already.

Just contact our Customer Service immediately and we will act diligently to replace your items as soon as possible.

For all orders, we kindly ask you to please allow up to 3 weeks to receive your replacement items or refunds.

Refusal of parcel after dispatch

We do not accept cancellations after the order has been placed (after it has been shipped) because the order is based on the assumption that it will be purchased. Please consider this well in advance and check carefully before completing your order.

Refusal of parcel after dispatch on your door, it not consider as good manner. We are sorry for that but we suffer a lot and decided to take some action. We highlight your identity and charge additional amount.

Rejection of goods receipt will be charged "shipping fee, returned goods handling fee". It's a humble request to our valuable customer please confirm your order, if you are ready to receive it.

Cancellation Policy

Cancellation requests shall be considered when made within 24 hours after placing the order.

However, when the shipment process has already been initiated the cancellation request cannot be entertained.

Customs and Import Duties

Your order may be subject to taxes and import duties levied by your customs authorities once the package reaches your country.

Any additional charges for your items to clear customs must be borne by you.

These charges imposed by customs are beyond our control and we can not make any predictions about how high they may be.

We advise you to check with your local customs authorities for further information.

Moreover, since you are considered to be the importer of record you are obliged to comply with all laws and regulations of the country in which you receive the products.

 

Responsibility of knowing the laws of the country in which you receive the products is yours as they apply to This products.

Trust Us will not be held responsible, nor issue credit for items seized by the customs authorities of any country.

Trust Us

Welcome to Trustus.life, your premier destination for holistic health and beauty solutions on a global scale. At Trustus.life, we believe that true beauty stems from a harmonious blend of inner well-being and external radiance. Our mission is to empower individuals worldwide to embrace their unique beauty journey with confidence, trust, and a commitment to excellence.

Founded on the principles of trust, authenticity, and quality, Trustus.life is more than just an ecommerce platform; it's a transformative lifestyle brand that transcends boundaries to deliver unparalleled beauty and wellness experiences. Our extensive range of products, carefully curated from around the world, reflects our dedication to offering only the best to our discerning customers.

Discover a World of Beauty and Wellness Excellence

Our product collection spans across skincare, haircare, wellness essentials, and more, all meticulously selected to meet the diverse needs and preferences of our global community. From luxurious serums and creams to nourishing hair treatments and revitalizing supplements, each item on Trustus.life is a testament to our unwavering commitment to quality and efficacy.

We understand that beauty is not one-size-fits-all, which is why we prioritize inclusivity and diversity in our product offerings. Whether you're seeking age-defying skincare solutions, natural beauty remedies, or sustainable wellness products, Trustus.life is your trusted partner in achieving your beauty and wellness goals.

The Trustus.life Experience: Empowering Beauty, Inspiring Confidence

What sets Trustus.life apart is not just the products we offer but the experience we create for our customers. Our website is designed to be intuitive, user-friendly, and informative, providing you with all the tools and resources you need to make informed choices about your beauty and wellness journey.

Our commitment to transparency and honesty extends beyond our product selection. We believe in sharing knowledge, promoting education, and fostering a sense of community among our customers. Through our blog, social media channels, and educational resources, we aim to empower you with the information and insights you need to make confident decisions about your health and beauty routine.

Quality Assurance: The Trustus.life Seal of Excellence

At Trustus.life, quality is non-negotiable. We work closely with reputable brands, industry experts, and regulatory authorities to ensure that every product you purchase meets the highest standards of safety, efficacy, and sustainability. From rigorous testing and certification processes to eco-friendly packaging initiatives, we are committed to minimizing our environmental impact while delivering exceptional products to your doorstep.

Our Team: Passionate Experts Dedicated to Your Well-Being

Behind Trustus.life is a team of passionate beauty and wellness experts who are dedicated to curating an exceptional shopping experience for you. Our team members bring a wealth of knowledge, expertise, and industry insights to the table, ensuring that every product we offer is backed by scientific research, innovation, and a deep understanding of customer needs.

Our Values: Trust, Integrity, Sustainability

Trustus.life is built on a foundation of core values that guide everything we do:

Trust: We believe in earning your trust through transparency, honesty, and integrity. Every product on Trustus.life is vetted, tested, and verified to meet our stringent quality standards.

Integrity: We uphold the highest ethical standards in all aspects of our business, from sourcing and manufacturing to customer service and communication. Our commitment to integrity means that you can shop with confidence, knowing that we prioritize your well-being above all else.

Sustainability: We are committed to minimizing our environmental footprint and promoting sustainability throughout our supply chain. From eco-friendly packaging options to partnerships with sustainable brands, we are dedicated to making a positive impact on the planet while delivering exceptional products to you.

Join the Trustus.life Community: Embrace Your Beauty, Embrace Your Journey

We invite you to join the Trustus.life community and embark on a transformative journey towards radiant beauty, holistic wellness, and empowered self-expression. Whether you're a skincare enthusiast, a wellness advocate, or someone exploring new beauty trends, Trustus.life is your trusted companion every step of the way.

Connect with us on social media, explore our blog for expert tips and insights, and shop with confidence knowing that you're investing in products that prioritize your well-being and satisfaction. At Trustus.life, beauty is not just a destination; it's a journey of self-discovery, self-expression, and self-love.

Thank you for choosing Trustus.life as your trusted partner in beauty and wellness. Together, let's embrace the beauty of trust and the power of self-confidence. Welcome to Trustus.life, where beauty meets trust, and wellness begins anew.

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