Cancellations and Returns
Here you will find more information about cancellations and
returns.
Returns and Refunds
You may claim a refund, return or exchange your purchased
items when they are damaged or defective within 24 hours after delivery.
Note: We completely check our product at the time of
shipment. Chances are very low that you can get damaged or defective product,
so we suggest you to shoot “Unboxing Video”. It is easy for us to analyse our
mistakes and consider your refund and return complain. Remember, start video
shooting with display the invoice and tracking no.
We do not refund any shipping charges for returned or
exchanged items. To initiate refund policy, we required our product. So you
have to ship it back to our address first. Then we will check it and proceed
with the refund procedure.
We will not accept replacements, exchanges, refunds for
products that are not to your liking. Please check products description and
picture before confirming your order. We do not consider any complain that is
related to product description. We mentioned all details on website already.
Just contact our Customer Service immediately and we
will act diligently to replace your items as soon as possible.
For all orders, we kindly ask you to please allow up to 3
weeks to receive your replacement items or refunds.
Refusal of parcel after dispatch
We do not accept cancellations after the order has been
placed (after it has been shipped) because the order is based on the assumption
that it will be purchased. Please consider this well in advance and check
carefully before completing your order.
Refusal of parcel after dispatch on your door, it not
consider as good manner. We are sorry for that but we suffer a lot and decided
to take some action. We highlight your identity and charge additional amount.
Rejection of goods receipt will be charged "shipping
fee, returned goods handling fee". It's a humble request to our valuable
customer please confirm your order, if you are ready to receive it.
Cancellation Policy
Cancellation requests shall be considered when made within
24 hours after placing the order.
However, when the shipment process has already been
initiated the cancellation request cannot be entertained.
Customs and Import Duties
Your order may be subject to taxes and import duties levied
by your customs authorities once the package reaches your country.
Any additional charges for your items to clear customs must
be borne by you.
These charges imposed by customs are beyond our control and
we can not make any predictions about how high they may be.
We advise you to check with your local customs authorities
for further information.
Moreover, since you are considered to be the importer of
record you are obliged to comply with all laws and regulations of the country
in which you receive the products.
Responsibility of knowing the laws of the country in which
you receive the products is yours as they apply to This products.
Trust Us will not be held responsible, nor issue credit for items seized by the customs authorities of any country.
Welcome to Trustus.life, your premier destination for holistic health and beauty solutions on a global scale. At Trustus.life, we believe that true beauty stems from a harmonious blend of inner well-being and external radiance. Our mission is to empower individuals worldwide to embrace their unique beauty journey with confidence, trust, and a commitment to excellence.
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